Process And Performance Management
Process Consulting
- Review ecosystem of processes, people and technology for orchestrating them to business objectives and value
- Value stream mapping
- Evaluate process metrics, KPI to align them to business and customer expectations
- Transformation and Automation strategy
- Digital roadmap
Process Automation Strategy
- Process modeling
- Maturity assessment on agreed success factors
- Benchmarking
- Define automation needs and goals
- Future state mapping
- Beef up processes for adapting technology
- Develop and demonstrate Use cases
- Roadmap for automation across candidate processes
Business/ Operational Excellence
- Define Business/ Operational Excellence framework
- Lean Six Sigma academy
- Kaizen and LSS program implementation
- Continuous Improvement and Innovation program design
- Data Analytics and corrective action plans
- Identify and mentor Workout, Lean, CI projects
Productivity and Quality Assurance
- Productivity Assessment
- QMS design and deployment suiting company needs
- Design mechanism to capture Voice of Customer
- Define process capabilities
- Knowledge management and Best practice adaption
- Plan and execute assurance testing/ Quality monitoring
- Defects’ analysis and reporting mechanism
- Unbiased monitoring and analysis of customer interactions
Compliance and on-the-ground Audit
- Design Monitoring & evaluation mechanism
- Ensure partners are compliant with business agreements, franchise contracts, and legal requirements
- Provide on-the-ground intelligence on various aspects like:
- Stock audits
- Occupancy verification
- Property condition
- Retail audits
- Employee/ workforce verification
